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:: Volume 2, Number 5 (njv 2016) ::
nvj 2016, 2(5): 27-39 Back to browse issues page
A survey on patients and patient’ companion satisfaction for health reform plan in the Shahid Mostafa Khomeini hospital of Ilam city in 2015
Abstract:   (2152 Views)
Introduction: Since, patient receives care services in hospitals; its opinion is an appropriate indicator to measure the degree of satisfaction for hospital performance. Objective: The aim of this research was to evaluate patients and patient’ companion satisfaction for health reform plan in the Shahid Mostafa Khomeini hospital of Ilam city in 2015. Method: This cross-sectional study included the information for a sample of patients and patient’ companion during May, 2015. The tool consisted of demographic data and a 21- item questionnaire that the score of each question ranged from 1 to 5 (the total scores ranged from 21 to 105) using Likert type question. The overall score categorized into four levels; the poor level (scoring from 21-42), the low-moderate level (scoring from 43 to 63), the up-moderate level (scoring from 64 to84) and the good category (scoring from 85 to 105) while the SPSS V.19 was used for data analysis. Results: The sample consisted of 171 patients (48.9 %) and 179 patient’ companion (51.1 %) in which 113 persons (32.3%) were male and 237 persons (67.7 %) were female with the age average of 30.5 years old. The highest level of hospital satisfaction was attributed to the good level (48 %), then the up-moderate level (44.6 %), the low-moderate level (7.4 %) and the poor level (0.0 %). A significant relationship was found between age and hospital satisfaction (P= 0.0) in which females were more satisfied with hospital services. Conclusion: Since, most of the sample under study was satisfied with the health reform plan, it is recommended to conduct a survey to compare hospital satisfaction for other groups (e.g., nurses and doctors) before and after the health reform plan, for future studies.
Keywords: satisfaction, hospital, health reform plan
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Type of Study: Research | Subject: journal
Received: 2016/01/11 | Accepted: 2016/02/25 | Published: 2016/03/16
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A survey on patients and patient’ companion satisfaction for health reform plan in the Shahid Mostafa Khomeini hospital of Ilam city in 2015. nvj. 2016; 2 (5) :27-39
URL: http://njv.bpums.ac.ir/article-1-674-en.html
Volume 2, Number 5 (njv 2016) Back to browse issues page
نشریه علمی پرستاری گروههای آسیب پذیر Nursing of the Vulnerables
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